Associate Diploma in Accommodation Operations
$395
Leads to certification
Certification / Supervisory

Associate Diploma in Accommodation Operations

The eHotelier Associate Diploma in Accommodation Operations delivers the skills and knowledge required to succeed as a professional in an Accommodation Operations role.

The certification is delivered through online training courses and supported by professional mentoring. Courses consist of the core competencies of Accommodation Operations, four elective topics covering key skills, general knowledge and associated soft skills.

This Associate Diploma requires completing a case study located in this course.

Curriculum content

  •
    Leaders who can inspire and motivate their teams are the foundation of any successful organization. Whether you're a new or experienced leader, "Lead and Manage People" will give you the tools you need to be successful. It is developed specifically for current and aspiring hospitality leaders, from supervisors to executives. In the Lead and Manage People course, you will learn how to lead and manage people effectively, build commitment in your team, and create a high-performing workplace. Learning Outcomes: Model high standards of performance and behaviour - Act as a positive role model through individual performance. - Show support for and commitment to organisational goals in day-to-day work performance. - Interact with team members positively and professionally. How to develop team commitment and cooperation - Develop and communicate short-, medium-, and long-term plans and objectives consistent with organisational goals in consultation with the team. - Communicate team members' expectations, roles and responsibilities to encourage them to take responsibility for their work. - Encourage teams and individuals to develop innovative approaches to work. - Model and encourage open and supportive communication within the team. - Seek and share information from the wider business environment with the team. - Represent team interests in the wider business environment. - Seek feedback from team members and implement changes within the bounds of organisational goals and policies. Manage team performance - Delegate tasks and responsibilities, identify barriers to delegation, and implement processes to overcome the identified barriers. - Evaluate team member skills and provide opportunities for individual development. - Monitor team performance to ensure progress towards the achievement of goals. - Provide mentoring and coaching to support team members. - Motivate individuals and teams to achieve optimum performance. - Provide recognition and rewards for team achievements.

    • Lesson Lead and Manage People

    • Lesson Course Completion Survey

  • This course is designed to help you master essential skills for delivering exceptional guest experiences. You'll learn effective communication, problem-solving, and teamwork strategies to exceed guest expectations and enhance satisfaction.   Here's what you will learn:   Introduction  - The importance of exceptional guest service.   Greeting Guests   Prioritizing guest needs for satisfaction. Greeting guests according to service protocols. Effective professional communication. Matching services to guest needs.   Working as a Team   Seeking assistance when needed. Following directions for team success. Resolving guest issues proactively. Escalating unresolved service problems.   Providing Feedback Timely reporting of guest feedback. Escalating feedback to improve service.   Join us to enhance your skills and become a more competent hospitality professional, ready to work effectively with diverse guests.

  • Our 'Coach Others in Job Skills' course, has been meticulously designed to equip you with the skills to foster a culture of continuous learning and growth in your workplace. This course guides you through the intricacies of preparing for effective coaching, delivering impactful on-the-job training, and ensuring lasting results through diligent follow-up. You'll learn to identify coaching needs, communicate essential skills, and provide constructive feedback, all while enhancing your team's performance. Whether it's understanding the nuances of skill demonstration or mastering the art of supportive feedback, our course prepares you to become the catalyst for your colleagues' professional development, ultimately contributing to a more skilled and proficient workforce. You will learn: 1. Prepare for on-the-job coaching. 1.1 Identify the need for coaching based on a range of factors. 1.2 Identify specific coaching needs through discussion with a colleague and organise coaching sessions. 2. Coach colleagues on the job. 2.1 Explain the overall purpose of coaching to colleagues.2.2 Explain and demonstrate the specific skills. 2.3 Communicate required knowledge and check colleague understanding. 2.4 Advise organisational procedures for completing workplace tasks. 2.5 Provide colleagues with the opportunity to practise the skill and ask questions. 2.6 Provide feedback in a constructive and supportive manner. 3. Follow-up coaching. 3.1 Monitor the progress of new workplace skills and provide supportive assistance.3.2 Report progress to the appropriate person. 3.3 Identify performance problems or difficulties with the coaching and rectify or refer to the appropriate person for follow-up.

  • Are you looking for a way to show social and cultural sensitivity in your work? Then this is the perfect course for you! It will teach you how to communicate with people from various social and cultural groups with respect and sensitivity. You'll also learn how to address cross-cultural misunderstandings should they arise. This course is perfect for anyone in the tourism, travel, hospitality or event sectors. All personnel at all levels can benefit from this skill in the workplace. So why not learn how to show social and cultural sensitivity today? It could make a world of difference in your career!

  • If you work in the tourism, travel, hospitality or event sector, it's important to identify hazards and assess the associated safety risks. This course will give you the skills and knowledge to do just that. You'll learn how to take measures to eliminate or minimise risks and how to document all processes. This unit is ideal for anyone who wants to improve their workplace safety skills, from frontline operational personnel to those who work independently. So why not take the first step towards a safer workplace today? Enrol in this course and make a difference.

  • Professionalism in hospitality goes beyond guest satisfaction; it encompasses sustainable practices that ensure long-term operational efficiency and environmental responsibility. This course is designed not just to educate you on these practices, but to empower you to implement them effectively in your workplace. By enrolling, you are investing in your future, ensuring you remain a competitive and sought-after professional in the industry.   Learning Outcomes:   Identifying Issues   ·       Identifying and Addressing Environmental and Resource Efficiency Issues in the Workplace ·       Identify Resources Used in the Workplace ·       Efficient Resource Management Techniques ·       Effective Documentation and File Management for Resource Usage ·       Identifying and Addressing Workplace Hazards for a Sustainable Environment   Comply with Environmental Regulations   ·       Ensuring Compliance with Workplace Procedures   Seek Opportunities to Improve Resource Efficiency ·       Implementing Sustainable Environmental Practices in the Hospitality Industry ·       Creating a Sustainable Work Environment   Don't miss out on this opportunity to elevate your career. Join us and become a pioneer of sustainability in the hospitality industry. Your future self will thank you.   Enrol now and take the first step towards a more sustainable and successful career in hospitality.

  • The goal of this course is to teach you how to resolve conflicts with both customers and co-workers. You will learn about effective techniques for managing irate individuals, working out solutions without getting into an argument, and learning when it is best to take action. This course applies to all tourism, travel, hospitality and event sectors. It applies mainly to senior operational personnel, supervisors and managers who operate independently and use discretion and judgment to resolve conflicts.

  • In today's dynamic and ever-evolving hospitality landscape, continuous improvement is key to staying ahead of the curve. That's why our course goes beyond the basics, providing you with a deep dive into the intricacies of roster management, operational efficiency, and customer service excellence. Our course covers everything from developing staff rosters according to industrial agreements and wage budgets to maximizing operational efficiency and delivering exceptional customer service. You'll gain a comprehensive understanding of the role of rosters in optimizing workforce management, ensuring the right people are in the right place at the right time. You'll discover how operational and customer service efficiency can drive guest satisfaction, enhance your hotel's reputation, and, ultimately, boost revenue. As you progress through each chapter, you'll explore the intricate relationship between rosters, wage costs, and organizational budgets, discovering strategies to minimize costs while maximizing productivity and service quality. You'll uncover the latest technological advancements that revolutionize roster management, empowering you to streamline processes and leverage automation tools for greater efficiency. Customer service excellence is at the core of this course because hospitality is built on creating memorable experiences for our guests. You'll learn proven techniques to enhance customer service efficiency, leaving a lasting impression on every guest who walks through your hotel's doors. So, if you're ready to take your career in hospitality to the next level, we invite you to dive into this comprehensive course. Equip yourself with the knowledge, skills, and confidence to thrive in this dynamic industry. Let's embark on this transformative journey together. Get started today! Learning Outcomes: Develop staff rosters Develop rosters according to relevant industrial agreements, other considerations and wage budgets. Maximise operational and customer service efficiency while minimising wage costs. Combine duties where appropriate to ensure effective use of staff. Roster teams with complementary skills mix to meet operational requirements. Take account of social and cultural considerations and broader organisational policies that affect staff rosters. Consult with colleagues to obtain their input into rosters. Use roster systems and equipment to administer rosters. Present and communicate rosters Present rosters in required formats to ensure clarity of information according to organisational standards. Communicate rosters to appropriate colleagues within designated timeframes. Maintain rostering records Administer records of shift time completed by employees or contractors. Maintain staff rostering records according to organisational procedures. Evaluate rosters Monitor the effectiveness of rosters in consultation with colleagues. Identify ways in which rosters and roster development processes may be improved and take appropriate action.

  • This course will teach you how to be an effective manager. You'll have the knowledge and skills needed for the daily management of your staff, as well as appraisals or counselling sessions that can help them reach their full potential in workplace environments where performance is measured. The course applies to senior personnel who operate independently or with limited guidance from others, including dedicated specialist staff or operational supervisors and managers. It applies to all tourism, travel, hospitality and event sectors.

  • This unit requires you to have a deep understanding of how your workplace operates. You'll need the skills and knowledge needed for daily management, as well as problem-solving abilities to effectively oversee all aspects from planning out operations to monitoring their quality assurance throughout each stage. The course applies to all industry sectors, and to individuals operating at a team in a leadership, supervisory or frontline management level.

  • Welcome to Your Journey in Exceptional Guest Services   Embark on an exciting and rewarding journey with our comprehensive course on providing exceptional guest information and assistance.   In today's hospitality industry, the role of the concierge is pivotal in creating unforgettable experiences that not only satisfy but also exceed guest expectations. You're not just the face of the hotel; you're the ambassador who ensures that each guest feels valued and well cared for.   This course is designed to equip you with the essential skills and knowledge to deliver personalized service and anticipate the diverse needs of every guest. As you progress, you'll become adept at not just meeting guests' expectations, but surpassing them, ensuring their return and your professional growth.   What You Will Learn   Chapter 1: Access and Update Information Sourcing Information Assisting the Guest Types of Information Facilities for Guests with Special Needs Sources of Information Service Standard Operating Procedures Knowledge Sharing Working as a Team Maintaining Knowledge   Chapter 2: Assisting Guests Understanding Guest Needs Guest Services Guest Assistance Helping Guests with Special Needs Providing Information Effective Guest Communications Culturally Inclusive Communications Guest Health and Safety Guest Standard Operating Procedures Dealing with Guest Issues Complaints Procedure Promoting Products and Services Guest Service Standard Operating Procedures   Chapter 3: Seeking Feedback Guest Feedback Engage with Your Guests Principles of Good Guest Service Understanding Guest Behaviour Observing Guests Guest Evaluations   By the end of this course, you will have refined your abilities to provide outstanding guest service, making a lasting impact on every individual you assist. We'll provide you with the tools to become a valued and skilled hospitality professional in a diverse and dynamic industry. Let's take this exciting journey together and unlock your potential!

  • In today's rapidly evolving business landscape, creating and nurturing an inclusive workplace culture isn't just a moral imperative—it's a strategic one. This course is designed to empower you with the knowledge and skills necessary to champion Diversity, Equity, Inclusion, and Belonging (DEIB) principles in your hospitality business, fostering an environment where every employee feels valued and can thrive. Imagine a workplace where every individual, regardless of their background, feels a true sense of belonging, where diverse perspectives drive innovation and where equitable practices pave the way for both personal and professional growth. This is not a distant ideal but an achievable reality, one that you, as a manager, have the power to create. Throughout this course, we will explore DEIB concepts, practical strategies, and the significant positive impacts these practices can have on your team, your guests, and your overall business success. You’ll learn how to integrate DEIB training into your induction processes, develop inclusive policies, and engage in ongoing practices that sustain an equitable workplace culture. We will guide you through the steps to assess and evolve your current practices, involve your team in meaningful dialogue, and set clear, actionable goals. We'll also delve into the real-world benefits—enhanced employee engagement, improved morale, and increased loyalty—that come from embracing DEIB principles. This course is not just about learning; it's about taking action. You will be equipped with tools to implement changes that promote fairness, respect, and opportunities for all employees. Together, we'll work towards making your workplace a beacon of inclusivity and equity, positioning your business as a leader in the hospitality industry. You Will Learn: 1. Diversity, Equity, Inclusion and Belonging     1. What is Diversity, Equity, Inclusion and Belonging?     2. How does it add value to my business?     3. Demonstrating a commitment to CSR     4. Opportunity for employment     5. Adds value to the people.     6. Cultural and business values of trust, integrity and a moral compass 2. What does DEIB mean in practice?     1. Recruitment     2. Partnerships     3. Flexibility in contracts     4. Working adjustments     5. Training and Development 3. What are the benefits versus the costs?     1. Direct benefits through loyal team members     2. Impact on workplace culture     3. Transparency of business values     4. Impact on Guest Engagement 4. Workplace adjustments     1. Direct employment costs     2. Training and development costs     3. Establishing relationships with third parties, supportive charities, etc. 5. Changing behavior, practices and policies     1. Induction     2. Working through the issues     3. Introducing new people     4. Developing staff through training     5. Designing policies to reflect reality 6. Conclusion Assessment

  • This case study provides data and commentary on the operation of a city centre hotel. The case study is set in a fictional context, but the data presented is based on real operations. The data has been tested to ensure that it is realistic, reliable and within conventional industry benchmarks. In analysing this case study, you should ensure that you consider all of the information and data as relevant and use the data and your analysis to illustrate your answer.